Privacy Policy


This privacy policy explains how we use any personal information we collect about you when you contact us by phone, email, letter, attend any of our events or when you use any of our website


We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.


Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.


What information do we collect about you?

We collect information about you when you fill in an online form to:

  • Sign up for email updates
  • Contact us
  • Place orders for free or paid products or services
  • Apply for membership
  • Complete surveys or provide feedback.

This information includes:

  • Name
  • Contact details including email address
  • Demographic information such as address, postcode and interests

We collect material that you proactively post or contribute to our sites and any correspondence you have with us.


We also collect information on your website usage through cookies, if your browser accepts them. Some of our website features tracking software – this means that if you have filled in an online form or have previously clicked a link in one of our emails.

When you contact us by email, letter or on the phone, we may also record this information on our customer relationship management system to help us process your request efficiently.

How do we use your information?

We collect information about you to manage your account, process your order or fulfil any contract we have with you.

We use information collected from your website visits to improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain a usable and accessible website for all our audiences.

We also use your information to help us develop services that you may need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.

Where do we store your information?

Online forms

The forms on our website are built using a platform hosted in the US, so the information you provide to us is stored there. The contract we have with this provider ensures their practices comply with the EU’s General Data Protection Regulation 2018 and we regularly delete data from this system.

Our customer relationship management system is also hosted in the US and the contract we have with this provider ensures their practices comply with the EU’s General Data Protection Regulation 2018 and we regularly delete data from this system.

Security and encryption

We take great care to ensure that our website operates at the highest security levels and that our suppliers are committed to best practice in digital security. All personal information and financial data is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk.





What are cookies and how do we use them?

The use of cookies is common practice on modern websites. A cookie is a small text file which is placed on your computer’s hard drive by a website. When you visit our website, your browser checks to see if it has any cookies for it and sends the information contained in those cookies back to the site in order to tailor and improve your experience.

Our cookies record things to ensure the display settings you’ve previously selected (for example, preferred language) are activated correctly.

We also use cookies to collect anonymous usage and visitor behaviour information – this includes IP address, operating system, browser type and pages visited. We use this to improve user experience and functionality on the website.  The cookies currently used are:

  • E-tapestry
  • Google / Google Analytics
  • Youtube
  • Cloudflare

Third party cookies

Some of the services on our websites, such as videos from YouTube, and sharing functions from Facebook, Twitter or LinkedIn, may also place cookies on your computer. We do not take responsibility for third party cookies.

Can I refuse cookies?

Yes, you can use your browser settings to disable cookies. Different browsers offer different levels of control – for example you may be able to accept certain cookies and reject others, such as third party cookies.

If you refuse cookies, please be aware our website may not work smoothly for you and there will be certain parts that won’t function correctly.

You can delete the cookies stored on your computer at any time.

More information

For further information about cookies, you can visit or

How long do we keep your information?

We do not keep your information for longer than necessary. We keep financial information for seven years due to legal requirements, and we delete all other personal information from our customer relationship management system if we have had no contact with you for five years, unless we have a legitimate interest to do so.


If you have opted-in to hear about PWSA UK or our services, we will send you information which may be of interest to you and that you have opted in to receive.

You have a right to stop us from contacting you for marketing purposes at any time. All our marketing emails contain unsubscribe links. You can also contact us at any time to request a change to your marketing preferences.


Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:

  • Email
  • write to PWSA UK, Suite 4.4 Litchurch Plaza, Litchurch Lane Derby DE24 8AA

We will not charge you for this service unless the request is ‘manifestly unfounded or excessive or repetitive’.

Keeping your information up to date

We want to make sure that any personal information we hold about you is accurate and up to date. Please contact us to correct or remove information you think is inaccurate.

Sharing your information with other organisations

PWSA UK will not sell or pass your information to any third party. We may share your information with third parties where we have legal duty to do so or to provide you with a service you have asked for. For example, we may use a third party supplier to dispatch products you may buy from us and we use secure third party partners to process financial transactions. All third party suppliers are obligated to treat our customers’ personal data in compliance with the General Data Protection Regulation 2018.

If PWSA UK is acquired by a third party, personal data held by PWSA UK will be one of the transferred assets.

Other websites

Our website contains links to other websites not run by PWSA UK. This privacy policy only applies to the PWSA UK website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our website. This privacy policy was last updated on 25 May 2018.

Your rights

Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on Individual Rights.


You have the right to be forgotten which means that if you request this, PWSA UK will remove all the information it holds on you.  If you would like to be forgotten, please contact us on or ring 01332 365676.   This cannot apply to social media posts that you have made on any of our social media sites, therefore you should remove them yourself.

You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on the ICO website


Data Breaches

In accordance with the new GDPR legislation (May 2018), all data breaches of personal data will be reported to the Information Commissioner’s Office within 7 days.


Who we are and how to contact us

PWSA UK is registered in England as a charitable incorporated organisation Registered Charity Number 1155846

If you have any questions about our privacy policy or information we hold about you, you can:

  • Email
  • Call 01332 365676
  • Write to PWSA UK, Suite 4.4 Litchurch Plaza Litchurch Lane Derby DE24 8AA